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Process Manufacturing (ERP)
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
 

 telecom article


IBM and Deutsche Telecom Announce Plans for 100 Terabyte Data Warehouse
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company

telecom article  and Deutsche Telecom Announce Plans for 100 Terabyte Data Warehouse Event Summary According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the warehouse will contain up to 100 terabytes of customer and call records, to be used for Customer Relationship Management (CRM) applications. The warehouse will be built by

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CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioni... Get this template

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Process Manufacturing (ERP)
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...

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Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

telecom article  devices required from other telecom and computer telephony integration solutions, and for those devices that are needed, CIC’s open architecture makes things simpler as it allows integration with legacy IT and telecom systems. The solution also supports remote agents. Allowing agents to work remotely gives companies an advantage in keeping talented employees motivated by offering these employees flexibility in their schedules. In fact, remote agents tend to be happier in their jobs, as they can Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

telecom article  bandwidth management equipment to telecom service providers such as MCI, SBC and Verizon, traditionally sold parts to customers from a central distribution center as part of a product sale, with the expectation that the customers would manage the planning and stocking of parts themselves. Driven by competitive and market pressures, this company made a decision to offer same-day service contracts to its customers, requiring positioning of service parts across a network of strategic parts centers located Read More

Talking to an Emptoris Exec Post-Empower 2011 (and Pre-IBM 2012)


I recently published a TEC article about my attendance of Emptoris’ Empower 2011 user conference this past fall. What follows now is my deep-dive interview with Terrence Curley, Senior Vice President (SVP) of Product Strategy and Development at Emptoris, with the idea of developing some of the main messages from the conference. During this past year, with the acquisition of Rivermine

telecom article  of Rivermine , the telecom expense management (TEM) solution provider, and of Xcitec , the supplier lifecycle management (SLM) solution provider, Emptoris remained focused and opportunistic on expanding in ways that should benefit its global customers and expand its solution capabilities in strategic supply management (SSM). The vendor has done this strategically through acquisitions – as with Rivermine and Xcitec – and organically, as demonstrated by its investment in the Emptoris Suite V9 Read More

Efore Selects Epicor ERP for Operations in Finland and China


Efore, a Finland-based company that develops and manufactures customized power products for electronics, has selected the Epicor enterprise resource planning (ERP) solution for its operations in Finland and China. Efore provides power products for telecom, industrial electronics, and electric vehicles. "The most important criteria for us were that the system is easy to use, and that it includes

telecom article  provides power products for telecom, industrial electronics, and electric vehicles. The most important criteria for us were that the system is easy to use, and that it includes broad functionality covering all the processes that our business requires, said Antti Turunen, ERP project manager for Efore. It's also no surprise that Epicor was able to win over this customer with operations in Finland and China, because multi-site and multi-language capabilities have always been one of Epicor's priorities. Read More

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This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

telecom article  Manufacturing Software: A Primer Introduction Process manufacturing has unique requirements differentiating it from other types of manufacturing. When selecting software for the process industry, special attention and emphasis should be placed on these requirements to ensure that a company can operate at optimal levels, consistent with how it does business and not with how the software lets the company do business. Be aware of both large software vendors, who try to be all things to all companies, a Read More

The Blessing & Curse of SharePoint’s “Grandma’s Attic” - Part 2


Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or Microsoft Office SharePoint Server (MOSS). The article outlined the main reasons for the product’s widespread use and analyzed its evolution. So, what is it that SharePoint’s treasure trove of tools (a la “grandma’s attic”) can (and can't) do for companies? What Can

telecom article  Blessing & Curse of SharePoint’s “Grandma’s Attic” - Part 2 Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or  Microsoft Office SharePoint Server (MOSS) . The article outlined the main reasons for the product’s widespread use and analyzed its evolution. So, what is it that SharePoint’s treasure trove of tools (a la “grandma’s attic”) can (and can't) do for companies? What Can SharePoint Do for an Enterprise? SharePoint has been implemented Read More

Ways of Finding Software Vendors: The Pro’s and Con's


So you are looking for software to support the critical functions of your company. Unfortunately, you can't go to your local Software'R'Us. This article discusses several sources and methods for identifying potential software vendors. It also examines the pro's and con's of each method.

telecom article  of Finding Software Vendors: The Pro’s and Con's Introduction The most frequently asked follow-up question to my article, Software Selection: An Approach , was How do I find potential software vendors? Obviously, this is a critical question if the objective is to identify the best software solution to satisfying the business requirements of your company. The good news is that, before the Internet, you could go blind performing a search of the literature. The bad news is that, even with the Internet, Read More

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telecom article  Selection Slagging Consulting firm, 180 Systems, posted a little note regarding an article we recently published on some parts of the evaluation and selection process that we promote. I'd recommend checking out the 180 site for additional information. In fact they have a brief list of steps that tend to be very similar to commonly recognized selection best-practices, and are in many ways, close to what we at TEC recommend (more on that later as we're preparing to publish our internal guide). 180 Read More

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telecom article  Look at the Success of Cloud Field Service Provider ServiceMax-Part 1 TEC ’s recent article on IFS ’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the Read More

The 'Old ERP' Dilemma: Replace or Add-on


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telecom article  'Old ERP' Dilemma: Replace or Add-on Introduction    The four part series titled Where is ERP Headed (Or Better, Where Should It Be Headed? ) introduces a number of key issues about the future. But everyone starts his or her individual journey to the future from somewhere - the place they are today. If the place you are today is with an old ERP system, many questions exist about how to get to the future. First, what is an old ERP system? If your system has green screens, you have an old ERP Read More

The AS/400 Takes You Securely Where You Want to Go


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telecom article  AS/400 Takes You Securely Where You Want to Go The The AS/400 Takes You Securely Where You Want to Go L. Taylor - June 20, 2000 The following article appeared in Midrange Computing's Showcase Magazine, June 2000. Note: For additional articles by Laura Taylor, click on the Security category in the Research Panels box on the TEC website home page. Event Summary An off-shoot of System/38, the AS/400 was originally going to be called the AS/40. However, purely for marketing purposes, IBM added an extra Read More

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telecom article  of an Internet Payment Processing System Introduction Early in 1999, the author was asked by E-Bank ( http://www.e-bank.co.yu ), one of his clients, to develop the first Yugoslav Internet payment processing system. This client is a Yugoslav payment processing company that uses BankWorks software by RS2 Software Group ( http://www.rs2group.com ) to process transactions made at ATMs (Automatic Teller Machines) and POS (Point Of Sale) terminals. Developing an internet payment processing system in Read More

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telecom article  Modern telecommunications infrastructures are formed by a wide range of manufacturers and service providers, which combine to create a challenging and dynamic industry. Telephony, radio, television, the Internet, and other networking services make this industry a complex web. Service and equipment providers have to face very complex challenges, such as introducing better and innovative products and services, improving communication technologies, creating new products that apply these Read More

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telecom article  at the Fount of Open Source Part Two: A Primer Based in Demand Trends Introduction The first part of this article concerned the Free and open source software (FOSS) origin and rapid evolution as manifested in global customer demand trends. This second part reviews reasons behind why enterprise clients and government organizations generate this demand, as well as why software providers should continue efforts to meet the demand. Together, these articles should offer an overview of FOSS concepts for Read More