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Abstract:
When the JPMorgan Chase’s Card Services organization began experiencing rapid growth across multiple sites, their performance
improvement team quickly realized it would need a new content authoring solution to continue meeting its training objectives.
The company chose SumTotal ToolBook authoring softw (...)
Excerpt related to
service employees:
Creating Media-rich Online Courses for Thousands of Customer-service Employees. Source:
SumTotal Systems. Document Type: Case Study ...
Published:
2011-05-31
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Abstract:
Armed with the information provided in this white paper from HireRight about the risks of inadequate employee vetting and
the benefits provided by background screenings, in-home service companies can take steps to better ensure the safety of their
customers, employees, and property. Background screening (...)
Excerpt related to
service employees:
What In-home Service Providers Need to Know About Screening Their Field Employees. Source:
HireRight, Inc. Document Type: White Paper ...
Published:
2011-12-13
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Excerpt related to
service employees:
... Since its launch in 2009, PS Enterprise has garnered over 10,000 professional service
employees as subscribing users. The product ...
Published:
2011-01-04
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Abstract:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated,
best-of-breed point solution? (...)
Excerpt related to
service employees:
Organizations are looking for self-service models to manage their internal and external content. Content management systems
are the answer, but th...
Published:
2007-12-12
-
Excerpt related to
service employees:
... Reduce new service employees ramp-up time by providing a diagnosis
framework; Improve product reliability by identifying and tracking quality issues (eg, the ...
Published:
2009-03-03
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Abstract:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to
look for there in the long run. (...)
Excerpt related to
service employees:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, in...
Published:
2003-03-10
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Abstract:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes results can be pretty glaring from a 'minor' slip-up to one that can have major client impact. (...)
Excerpt related to
service employees:
A recent Forrester report on Commerce Sites developed by service providers shows costs are rising while service is remaining
flat, and sometimes r...
Published:
2000-07-21
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Abstract:
Free Technology Evaluation Centers (TEC) product certification reports. Read Spectrum human resource systems (HRS) corporation
iVantage 5.0 whitepapers. SPECTRUM Human Resource Systems Corporation’s human resource information system (HRIS), iVantage
5.0, is now TEC Certified. The certification seal is a (...)
Excerpt related to
service employees:
SPECTRUM Human Resource Systems Corporation iVantage 5.0 for Human Resources Certification Report. Source: Technology Evaluation
...
Published:
2010-03-11
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Abstract:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delivery and services and implementation methodology as its differentiating trait. (...)
Excerpt related to
service employees:
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive
one-source delive...
Published:
2005-04-05
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Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
service employees:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consolidation moves in the market, which vendors will eventually dominate cannot be exactly stated at this
time. (...)
Excerpt related to
service employees:
Many human capital management (HCM) vendors try to cover most of the bases through broader product suites. While there have
been noticeable consol...
Published:
2006-09-29
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Excerpt related to
service employees:
... Within intranets, portals promote transparency, visibility, and employee self-service.
Employees within an organization are thus able to more efficiently find ...
Published:
2010-09-28
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
service employees:
... and employees. Customer request for account balance and related details. Employee request
for customer-related information. Customer requests for service ( ...
Published:
2005-01-07
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Abstract:
At Remedy there is a 5 working day service level agreement for getting new employees up and running. If an employee accepts
a job at least five days before the start date, the new office will be all ready with a computer, network access, passwords,
orientation appointments and a map of the best route to (...)
Excerpt related to
service employees:
At Remedy there is a 5 working day service level agreement for getting new employees up
and running. If an employee accepts a job at least five d...
Published:
2000-08-30
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Abstract:
Although the human resources department has long been seen as a necessary evil at best, the scope of human resources management
systems (HRMS) has been extended to include recruiting, competency management, training, time management, performance management,
and so forth. (...)
Excerpt related to
service employees:
Although the human resources department has long been seen as a necessary evil at best, the scope of human resources management
systems (HRMS) has...
Published:
2006-09-26
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Abstract:
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending
functionality to the Web. In the long term, its eventual absorption into the Microsoft Dynamics product line may affect Microsoft's
strategy in the project portfolio management market (...)
Excerpt related to
service employees:
In the short term, Microsoft Dynamics SL will likely follow the professional services automation (PSA) trend of extending
functionality to the Web...
Published:
2006-02-10
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Abstract:
SSA's Portfolio strategy is to surround its core ERP products with best-of-breed 3rd party enterprise applications and provide
system integration services and support around it. SSA will gradually transform itself into a systems integration provider,
as opposed to a pure ERP vendor, within the next 3 yea (...)
Excerpt related to
service employees:
SSA's Portfolio strategy is to surround its core ERP products with best-of-breed 3rd party enterprise applications and
provide system integration ...
Published:
1999-10-01
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
service employees:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
-
Abstract:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to
look for there in the long run. (...)
Excerpt related to
service employees:
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may,
on the other hand, in...
Published:
2003-03-10
-
Abstract:
TEC product certification report: Oracle E-Business Suite (12.1) for process ERP systems is now available. Read free white
paper. Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of process manufacturing enterprise resource
planning (ERP) systems in TEC's Evaluation Centers. The c (...)
Excerpt related to
service employees:
TEC product certification report: Oracle E-Business Suite (12.1) for process ERP systems is now available. Read free white
paper. Oracle E-Business...
Published:
2010-05-13