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Centralizing Bank Connections
Electronic connections with corporate customers determine much of a bank’s competitive differentiation and cost structure. But many banks are held back by

service bank  connection types, protocols and service levels, making their point-to-point systems more difficult to maintain. The Rise of Governance As the accidental architecture evolved within bank IT groups and the need to adhere to compliance mandates rose, managing governance of file transfer processes has become a critical need for organizations. File transmission teams now must enforce policies and processes across two areas: machine-to-machine processes, related to the integration of messages, files and Read More...
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » service bank


Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

service bank  is undeniable: IT system service is a significant factor in this calculation. Thus, severe complications arise for a bank where IT failure occurs, since the resulting state of the business is not aligned with the risk provision. On the business side, Basel II specifically cites business disruption, data loss, and security breaches arising from system failure as event types to be covered. Consequently, a CIO must ensure adequate tools and procedures are in place that: Provide an accurate assessment of the Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

service bank  business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and anticipated lifestyle changes (for example, college-age children, retirement concerns, newborn kids, house or condo purchase, changing insurance requirements, etc). To gain a true understanding of customers' needs and wants, any interaction with them must be captured and analyzed. For example, when a customer with a savings account inquires about a home loan, a Read More...
Case Study: Deutsche Bank Gets Closer to Customers with CRM Web Portal
With more than 5,000 global employees serving as touch points for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated

service bank  for sales and customer service, Deutsche Bank could no longer afford to rely on its outdated customer relationship management (CRM) systems. The financial services powerhouse now has a system that serves 5,500 Deutsche Bank employees, and includes information on over 10,000 customers. Find out how Deutsche Bank saved up to 40 percent in development costs. Read More...
BroadVision and Bank of America Erect Enterprise as Portal Purveyors
BroadVision and Bank of America will create a new company to develop customized corporate portals. Hewlett-Packard and Amadeus will provide products and

service bank  performance and level of service guarantees, given the possibility that the new company and the Bank of America implementation might be a high priority drain on BroadVision's resources. Read More...
Field Service Management Software for Enterprise Companies
As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and

service bank  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

service bank  of Software as a Service Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments. Read More...
MSF R2 Service Architecture
As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced

service bank  R2 Service Architecture As Internet and IP technologies are increasing service expectations, the number of resources available to create, deploy, and manage new services have reduced. The result is that expectations for new services are outpacing the ability to deliver them. We explore the limitations of traditional voice service architecture, and propose a new architectural solution to address these shortcomings. Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

service bank  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

service bank  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

service bank  Field Service Management Certification Report IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM) and Enterprise Research Planning (ERP) Evaluation Centers. The IFS Field Service Management solution intertwines service management, dynamic scheduling, and mobile capabilities. It is an ideal fit for organizations that require a combination of service jobs such as installation, quick break-fix Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


service bank  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

service bank  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

service bank  Your Current HR Service Delivery Model Working for You? This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery. By downloading this document, you agree to provide contact information and other data to select sponsors of this content. Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

service bank  Epicor Resources Related to Service Productization : Service Product Management (Wikipedia) Service Productization Service Productization is also known as : productization definition , productization of services , productization professional services , productization service , productized services , productizing services , download service productization , professional services productization , why productized services , integrated it service provider , productized service offering , b2b productization Read More...

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