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Abstract:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level agreements are developed so that all parties involved remain on the same page and product delivery is facilitated. (...)
Excerpt related to
service agreements:
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities,
service level ag...
Published:
2008-09-01
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Abstract:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA processes. (...)
Excerpt related to
service agreements:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA...
Published:
2009-03-06
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Abstract:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service
strategies and decision-support tools to address th (...)
Excerpt related to
service agreements:
This article describes the unique challenges of the service supply chain, provides a framework for understanding the service
management decision h...
Published:
2004-06-22
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Abstract:
Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT
organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring
elsewhere in the infrastructure. A "collaborative" approach fo (...)
Excerpt related to
service agreements:
Making the Transition from Silo to Service Management. ... Download <strong>Making
the Transition from Silo to Service Management</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
service agreements:
... company representatives must have the ability to review all past service requests as
well as all relevant contracts, service level agreements (SLA) and ...
Published:
2003-06-11
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Abstract:
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused
system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements. (...)
Excerpt related to
service agreements:
Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused
system implementation a...
Published:
2007-04-23
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Abstract:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable, Relevant
and Time-Bound. If you’re not using a service and maintenance application, you may have reached the point where manual systems
no longer support the pace of business. Where t (...)
Excerpt related to
service agreements:
Your Challenge: Get Decision Makers' Approval for Service and Maintenance Application. Specific, Measurable, Achievable,
Relevant and Time-Bound. I...
Published:
2010-03-11
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
service agreements:
... customers access to account information via the Web to access a wide variety of account information including
call logs, service agreements, and account ...
Published:
2002-06-11
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Abstract:
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a (...)
Excerpt related to
service agreements:
... customers access to account information via the Web to access a wide variety of account information including
call logs, service agreements, and account ...
Published:
2002-06-11
-
Excerpt related to
service agreements:
... many of whom have developed new business models, offering multiyear asset maintenance and asset performance
management (APM) service agreements to their ...
Published:
2010-03-16
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Abstract:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma
is for managing IT service quality. This research, (...)
Excerpt related to
service agreements:
Six Sigma for IT Service Level Management. Browse Free IT Reports on Six Sigma for IT Service Level Management. Industry analysts,
Enterprise Manag...
Published:
2010-03-11
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Abstract:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with
business service management (BSM). BPM and BSM are emergin (...)
Excerpt related to
service agreements:
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service
on Business Process Mana...
Published:
2010-03-11
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Abstract:
Hosted services can offer a sound solution for small and medium businesses requiring safe and reasonably priced platforms.
Applying the same concept at a higher level could result in hosting and services providers leasing or renting virtual real
estate for the services they provide in order to lower thei (...)
Excerpt related to
service agreements:
Hosted Hosting: Should Service Providers Go Hosted? ... Download <strong>Hosted Hosting:
Should Service Providers Go Hosted?</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security.
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security
while complying with information access and disclos (...)
Excerpt related to
service agreements:
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document
Type: White Paper ...
Published:
2010-03-11
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Abstract:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. Secure Documents and Other Computer Software
to Use In Your System for Creating Client Value and Enhancing Profitability. The rules for success in today’s fiercely competitive
market are constantly changing. Through service (...)
Excerpt related to
service agreements:
Service Delivery Innovation: Creating Client Value and Enhancing Profitability. ... Through
service delivery innovation, a company can differentiate itself. ...
Published:
2010-03-11
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
service agreements:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
service agreements:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
service agreements:
Differentiation through Service Excellence. ... While revenue is flattening for many product
businesses, service income is increasing. ...
Published:
2010-03-11
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Abstract:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and other overhead costs, transporters often face the prospect of providing their services at lower rates. How can
transporters survive in such a difficult business c (...)
Excerpt related to
service agreements:
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee
salaries, and oth...
Published:
2008-02-06
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Abstract:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be
reborn. (...)
Excerpt related to
service agreements:
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology
flexibility, and fast...
Published:
2006-03-14