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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
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Abstract:
The former die-hard IBM AS/400-based enterprise resource planning (ERP) supplier to mid-market manufacturing companies, MAPICS,
seems to have found its soul after the recent acquisition of its former competitor Frontstep and Frontstep's extended-ERP
product line on a Microsoft .NET-based technology platf (...)
Excerpt related to
sales force automation comparing for it outsourcing:
... foundation that supports the management and automation of product ...
mass customization, globalization, regulatory compliance, increased outsourcing, and product ...
Published:
2004-07-20
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Abstract:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overcome these challenges, many will continue to struggle to avoid insolvency, while the luckier ones that have
some attractive point solutions, such as partner rela (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Pivotal, had been feeling the competitive pressures coming from many directions. Despite many mid-market and niche CRM vendors'
attempts to overco...
Published:
2004-02-07
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Abstract:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work
cut out for them despite their recently unveiled sound (...)
Excerpt related to
sales force automation comparing for it outsourcing:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in re...
Published:
2003-07-26
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Abstract:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the
amount of data that needs to be moved, and thereby reduces both the initial cost and ongoing maintenance cost of application
integration. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces
the amount of data that ne...
Published:
2003-05-30
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Abstract:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a
smooth migration path for existing customers. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Baan and IBM have formed an alliance, IONA is certified for the OpenWorld Network Alliance, and Baan has a program for a smooth
migration path for...
Published:
2002-02-19
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Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
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Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
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Abstract:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources compared to many larger competitors. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources ...
Published:
2003-09-20
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this same distancing from strategy. However, the two functions should be on the leading edge of strategy,
rather than the receiving end. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Chief information officer reporting relationships continue to be distanced from the strategy function. The marketing function
is experiencing this...
Published:
2007-07-04
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Abstract:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enterprise and collaborative commerce applications, and given its intentions to continue to sell both directly
and indirectly with accredited VARs within certain ve (...)
Excerpt related to
sales force automation comparing for it outsourcing:
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software
as a service' enter...
Published:
2003-06-13
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Abstract:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications service providers (ASP). (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications ser...
Published:
2004-05-19
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Abstract:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it
achieve some much needed stability nowadays, one could wonder about the wisdom of the renewed Epicor’s appetite for acquisitions. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped
it achieve some much neede...
Published:
2003-08-23
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Abstract:
If you run one hundred batches, some will be great, some will be terrible. But what causes some to be great and some to be
terrible? Knowing the answer to that question can mean no more terrible batches, many more great ones, and making more money. (...)
Excerpt related to
sales force automation comparing for it outsourcing:
... combinations. To understand the relationships, we need to look at a series of batches, tracking and comparing
the data from each batch. ...
Published:
2004-08-30
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Abstract:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications service providers (ASP). (...)
Excerpt related to
sales force automation comparing for it outsourcing:
Mid-market enterprises might benefit from objectively evaluating the value propositions represented in successful next-generation
applications ser...
Published:
2004-05-19
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
sales force automation comparing for it outsourcing:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04