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Documents related to » researching customer relationship management for software outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Outsourcing 101 - A Primer Outsourcing 101 - A Primer A.B. Maynard - January 16, 2004 Read Comments Outsourcing 101 - A Primer Featured Author - A.B. Maynard - January 16, 2004 Definitions and Options Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing
1/16/2004

Sunny Malta as an Nearshore IT Outsourcing Location
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Sunny Malta as an Nearshore IT Outsourcing Location Sunny Malta as an Nearshore IT Outsourcing Location Source: Crimsonwing Document Type: White Paper Description: Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing
2/13/2006 8:24:00 AM

Who Benefits from Outsourcing?
Who Benefits from Outsourcing? Read Free White Papers or Case Studies In Relation To the Benefits of Outsourcing. While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Who Benefits from Outsourcing? Who Benefits from Outsourcing? Source: Intetic Co. Document Type: White Paper Description: While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for
8/28/2009 9:42:00 AM

Outsourcing Challenges: Avoid the Pitfalls
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Outsourcing Challenges: Avoid the Pitfalls Outsourcing Challenges: Avoid the Pitfalls Source: Estrella Partners Group LLC Document Type: White Paper Description: Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations.
7/17/2009 3:18:00 PM

Outsourcing—The Pros and Cons » The TEC Blog
Outsourcing—The Pros and Cons » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: best of TEC, outsourcing basics, outsourcing pros and cons, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-06-2008

Rootstock Software Steps Out on Force.com » The TEC Blog
Rootstock Software Steps Out on Force.com » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: baker tilly, chatter, Cloud, CRM, ERP, financialforce.com, Force.com, Manufacturing, mobility, NetSuite, Relevant ERP, rootstock, salesforce.com, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
03-01-2013

TEC Spotlight Report: Pronto Software
Spotlight on Pronto Software: Learn about Pronto’s history and market position, as well as its strengths, competitors, and challenges. In this spotlight report, David Clark examines Pronto Software. Learn all about the product’s history and marketing positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level overview of PRONTO-Xi Functionality.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: TEC Spotlight Report: Pronto Software TEC Spotlight Report: Pronto Software David Clark - June 16, 2010 Read Comments Recently, I had the opportunity to sit down with Terry Leister, Pronto Software ’s vice president of North American operations, for a discussion about the Australian vendor’s philosophy and goals. The origins of Pronto Software trace back to 1976, when its precursor Prometheus Software was founded. In 1999, Sausage Software acquired Prometheus Software , and in 2001, when the dotcom
6/16/2010 10:50:00 AM

Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Outsourcing as a Revenue Enabler Outsourcing as a Revenue Enabler Source: Wipro Technologies Document Type: White Paper Description: The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help
10/14/2011 2:30:00 AM

UNIT4, SYSPRO, and Software Consumerization » The TEC Blog
UNIT4, SYSPRO, and Software Consumerization » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: business analytic apps, business analytics, consumerization, software app store, software consumerization, SYSPRO, unit4, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
21-08-2012

Sarbanes-Oxley and Its Impact on IT Outsourcing
The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices.

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Sarbanes-Oxley and Its Impact on IT Outsourcing Sarbanes-Oxley and Its Impact on IT Outsourcing Source: OneNeck Document Type: White Paper Description: The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of
8/27/2007 10:30:00 AM

Why and How Outsourcing Management and Governance is Critical to Outsourcing Success
Why and How Outsourcing Management and Governance is Critical to Outsourcing Success. Get IT Information Associated with Outsourcing Management and Governance. Organizations undertaking information technology and business process outsourcing typically are very focused on

RESEARCHING CUSTOMER RELATIONSHIP MANAGEMENT FOR SOFTWARE OUTSOURCING: Why and How Outsourcing Management and Governance is Critical to Outsourcing Success Why and How Outsourcing Management and Governance is Critical to Outsourcing Success Source: EquaTerra Document Type: White Paper Description: Organizations undertaking information technology and business process outsourcing typically are very focused on doing the deal. This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a
12/19/2006 2:33:00 PM


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