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Abstract:
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides.
In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD)
over the next two years to serve the growing demand. F (...)
Excerpt related to
outsourcing call for papers:
... Download <strong>The Benefits of Call Center Outsourcing</strong>.
Comments: ... Most popular white papers downloaded by users who have read the above white
paper. ...
Published:
2010-03-11
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Abstract:
As pressure increases to reduce costs and improve customer service, many companies are outsourcing outside the US. Although
India and Malaysia are the least expensive options, companies that want to build strong long-term partnerships with a call
center—while taking quality, political climate, and cost (...)
Excerpt related to
outsourcing call for papers:
... Download <strong>Choosing the Right Call Center Outsourcing Partner:
Canada Builds a Strong Case</strong>. Comments: ... Most popular white papers downloaded
by ...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
outsourcing call for papers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
-
Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
outsourcing call for papers:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
outsourcing call for papers:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
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Abstract:
10 Best Practices for your next product engineering outsourcing, and how to carry it to a successful conclusion.Free white
papers. It has become very common for start-ups to begin their entire product development by leveraging companies offshore.
Once a long-haul possibility for large corporations with de (...)
Excerpt related to
outsourcing call for papers:
... Learn 10 best practices that can help you manage your next product engineering outsourcing
(PEO) project. ... Comments: ... Most popular white papers downloaded by
...
Published:
2010-03-11
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Abstract:
Many factors contribute to the cost of a business process outsourcing (BPO) engagement. Among them, IT is a key cost determinant
that is often underestimated. This white paper examines the cost structure associated with BPO and shows that a diligent assessment
needs to address several cost components tha (...)
Excerpt related to
outsourcing call for papers:
... Download <strong>The Impact of Technology on Cost in Business Process Outsourcing</
strong>. Comments: ... Most popular white papers downloaded by users who have ...
Published:
2010-10-19
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Abstract:
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically
dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to
manage, and has better customer service. Learn (...)
Excerpt related to
outsourcing call for papers:
... may operate multiple customer service call centers. ... key elements
to consider when outsourcing your customer ... Most popular white papers
downloaded by users who ...
Published:
2010-03-11
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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
outsourcing call for papers:
... Download <strong>Maximizing the Savings of Call-center Multisourcing While Protecting
Service Levels</strong>. Comments: ... Most popular white papers downloaded by ...
Published:
2010-03-11
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Excerpt related to
outsourcing call for papers:
... At this severity level, a ticket had to be escalated within 15 minutes of the initial call,
and had to be resolved within 2–4 hours. Severity 2. ...
Published:
2008-07-15
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Abstract:
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to
control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why?
For one thing, you need to know what you’re getting (...)
Excerpt related to
outsourcing call for papers:
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to
control cost and enhanc...
Published:
2010-03-11
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Abstract:
A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders
often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies,
yet many companies struggled to dete (...)
Excerpt related to
outsourcing call for papers:
... Most popular white papers downloaded by users who have read the above white paper. Get
the above white paper and download these additional white papers too! ...
Published:
2010-03-11
-
Excerpt related to
outsourcing call for papers:
... The vendor-specific risks (or, let’s call them micro risks) vary from vendor to ...
For example, when you discover that outsourcing to a certain country becomes ...
Published:
2008-11-24
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Abstract:
This report looks at how companies are making use of business intelligence (BI) reporting and analytics capabilities—whether
through tools integrated into enterprise resource planning (ERP), human resources information system (HRIS), or talent management
applications, or via standalone BI software that (...)
Excerpt related to
outsourcing call for papers:
... Most popular white papers downloaded by users who have read the above white paper. Get
the above white paper and download these additional white papers too! ...
Published:
2010-10-18
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Abstract:
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls,
they are most interested in enveloping their customers with the right level of service information via the channels where
customers prefer to receive such information. Learn how (...)
Excerpt related to
outsourcing call for papers:
... Most popular white papers downloaded by users who have read the above white paper. Get
the above white paper and download these additional white papers too! ...
Published:
2010-10-19
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Excerpt related to
outsourcing call for papers:
... It is my fear that outsourcing is leading to erosion of the middle class in ...
Therefore we need to call upon politicians to enforce and hold nations like China ...
Published:
2008-06-25
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Excerpt related to
outsourcing call for papers:
... we are one of the leading a call center designed to handle customers ...
whose principal purpose is to deliver high-end business process outsourcing (BPO) services ...
Published:
2009-06-05
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Excerpt related to
outsourcing call for papers:
... Outsourcing CRM. As the current economic slowdown continues, there may be a continued
demand for outsourcing CRM—specifically call centers. ...
Published:
2009-02-10
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Abstract:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course,
be frugal, but in areas that don’t touch the cust (...)
Excerpt related to
outsourcing call for papers:
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization
of Steal Market ...
Published:
2010-03-11
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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
outsourcing call for papers:
... Most popular white papers downloaded by users who have read the above white paper. Get
the above white paper and download these additional white papers too! ...
Published:
2011-05-17