-
Excerpt related to
fix repair:
... be the post-sale service or aftermarket business model offering services to fix (repair),
maintain, and optimize products that are sold to installed bases. ...
Published:
2010-03-16
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Excerpt related to
fix repair:
... of the problem, the short-term fix, the long-term fix, sent a ...
steps such as creating a service estimate, approval, service fulfillment (repair), invoicing, etc ...
Published:
2008-09-02
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Abstract:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment maintenance. The class of software that can help to cultivate these savings is computerized maintenance management
systems (CMMS). This article discusses the basics (...)
Excerpt related to
fix repair:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment mainte...
Published:
2003-07-07
-
Abstract:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment maintenance. The class of software that can help to cultivate these savings is computerized maintenance management
systems (CMMS). This article discusses the basics (...)
Excerpt related to
fix repair:
Companies are looking for more areas to squeeze savings out of operations. One such area that may be fertile ground to explore
is equipment mainte...
Published:
2003-07-07
-
Abstract:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing
awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition
strategies. (...)
Excerpt related to
fix repair:
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises'
growing awareness of how these ...
Published:
2007-03-30
-
Excerpt related to
fix repair:
... the field person tells the customer that the problem he/she is experiencing is a common one, but the
repair team does not have the necessary part(s) to fix it. ...
Published:
2010-04-01
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Abstract:
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel
Inside” to “AMD Instead”? (...)
Excerpt related to
fix repair:
... "We're working very closely with Intel," Tanguay said. "We've already identified
the fix for this; we've already implemented repair work as well in our factory ...
Published:
2000-04-07
-
Abstract:
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel
Inside” to “AMD Instead”? (...)
Excerpt related to
fix repair:
... "We're working very closely with Intel," Tanguay said. "We've already identified
the fix for this; we've already implemented repair work as well in our factory ...
Published:
2000-04-07
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Abstract:
The metric of plant maintenance should now be in the ability of the plant to meet the strategic goals of the company beyond
customarily expected cost savings, such as improved plant output, performance predictability, product quality, customer service,
safety, environmental control, etc. (...)
Excerpt related to
fix repair:
... Namely, the 1960s and 1970s were characterized by the "Fix it when broken ...
operation but is not producing for reasons such as maintenance, repair, and overhaul ...
Published:
2005-01-17
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Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
fix repair:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
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Abstract:
Organizations globally, are contributing to increased demand for Free and open source software but vendors may not yet be
meeting this demand. This article highlights FOSS fundamentals with the goal of adding clarity for the uninitiated. (...)
Excerpt related to
fix repair:
... Rapid and custom updates—if an organization requires a feature, bug fix, security hole
repair, or special customization, the customer organization is not ...
Published:
2005-12-31
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Abstract:
At least 20 Compaq customers who purchased the Presario 5800 PCs recently have reported inexplicable freezing of their PCs
while surfing the Web or playing games. (...)
Excerpt related to
fix repair:
... Compaq has responded in two ways: telling users the problem is caused by limited system resources, and
by issuing a "SoftPAQ", a fix/patch designed to address ...
Published:
2000-01-17
-
Abstract:
At least 20 Compaq customers who purchased the Presario 5800 PCs recently have reported inexplicable freezing of their PCs
while surfing the Web or playing games. (...)
Excerpt related to
fix repair:
... Compaq has responded in two ways: telling users the problem is caused by limited system resources, and
by issuing a "SoftPAQ", a fix/patch designed to address ...
Published:
2000-01-17
-
Excerpt related to
fix repair:
... Conversely, field service with no appointments takes place during repair work at ...
Improved customer service (ie, first-time fix rates, SLA compliance, etc ...
Published:
2010-03-19
-
Abstract:
At least 20 Compaq customers who purchased the Presario 5800 PCs recently have reported inexplicable freezing of their PCs
while surfing the Web or playing games. (...)
Excerpt related to
fix repair:
... Compaq has responded in two ways: telling users the problem is caused by limited system resources, and
by issuing a "SoftPAQ", a fix/patch designed to address ...
Published:
2000-01-17
-
Abstract:
The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and
statutory reporting, but do little to streamline or control operational activities. (...)
Excerpt related to
fix repair:
The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory
reporting, but ...
Published:
2004-09-25
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
fix repair:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
7 Essential Steps To Achieve, Measure And Prove Optimal Security Risk Reduction. Search for White Papers and Other Documents
for Your Management Project Related to an Optimal Security Risk Reduction. As management visionary and author Peter Drucker
once said, “You can’t manage what you can’t measure (...)
Excerpt related to
fix repair:
7 Essential Steps To Achieve, Measure And Prove Optimal Security Risk Reduction. Search for White Papers and Other Documents
for Your Management Pr...
Published:
2010-03-11
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Abstract:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same
one-size-fits-all models of support. (...)
Excerpt related to
fix repair:
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses
on customization, i...
Published:
2007-04-02
-
Abstract:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business
should be managed and measured based on the maturit (...)
Excerpt related to
fix repair:
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package
to Use In Your Com...
Published:
2010-03-11