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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management selecting for it outsourcing


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

customer relationship management selecting for it outsourcing  exibility — along with customer intimacy and effective governance — is a two-way street. An integral part of cultural alignment is understanding the fact that you are effectively creating an extension of your own business within the outsourcer’s organization. If you treat it as such you will get signifi cantly more value than approaching the transaction in an arm’s length manner. Lastly, revisit your primary business objective for outsourcing on a frequent basis. Create a non-SLA based score card

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management selecting for it outsourcing

The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

customer relationship management selecting for it outsourcing  maintenance? Ask the ERP customer references how easily they have been able to change the ERP warehouse module over time and whether the actual implementation costs remained in line with original project proposals. Operations will want to know how the functionality set will tie to strategic initiatives in addition to specifics about carrying out daily processes. For example, how improvements in picking will ultimately improve business performance. Much of this information will be gained during the RFP Read More

Forget Speeds and Feeds-ERP Outsourcing for the Mid-market


If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the various models. The best way to make a comparison in a thoughtful and effective manner is to develop individual specifications matching buyer needs with service provider strengths in order to make an enduring match. Find out how.

customer relationship management selecting for it outsourcing  be integrated with a Customer Relationship Management (CRM) system, and vice versa, to drive the greatest effi ciency and effectiveness. Furthermore, these providers offer no support for non-core applications and force the customer to multisource if they lack the in-house expertise to create, manage and integrate the applications. Platform IT Outsourcer - These are usually large-scale vendors that manage all or part of a customer's IT environment, including transfer of the customer's IT facilities, Read More

Outsourcing 101 - A Primer Part Two: Outsourcing Categories


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

customer relationship management selecting for it outsourcing  Creditors management Financial accounting Customer relationship Call centers (non-IT) Sales Telemarketing Customer care Customer support Collections Human resources (HR) payroll management 401-k processing o Benefits management Payroll processing Training o Recruiting Records management Supply chain management and logistics Physical material control activities Inbound transportation Customs brokerage Warehousing Outbound transportation IT-based supply chain services Order management Warehouse Read More

Selecting an ERP Solution: a Guide


Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is available about the actual software packages, but there is little advice on how to choose the right one. Learn strategies for a successful software selection—from initial requirements gathering, to evaluation, selection, and final implementation.

customer relationship management selecting for it outsourcing  and the level of customer satisfaction, which you will do later.,Now you need to determine whether the vendor’s reference list includes the kinds of organizations matching your profile. Example: Assume you are a 100-employee manufacturer with revenue of $25 million a year. Are the vendor references also manufacturers? If they are not, that’s a red flag. (NOTE: Their products don’t need to be similar to your products. The matching category is that they simply manufacture.) What about the size of the Read More

Portfolio Management


Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.

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Lean as a Response to Global Outsourcing Challenges


The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

customer relationship management selecting for it outsourcing  Maximal value created for customer; minimal waste processes Maximal profit margin; minimal product cost Stance on business complexity Simplified business processes Complicated business processes Stance on improvement Continuous improvement process Discrete improvement projects Ultimate goal at the process level Elimination of waste and unnecessary processes; streamlining value-adding flow Reduction of total product cost in all possible ways Nature of accounting Value stream–oriented cash-based Read More

Jobscope Enterprise Edition (JEE) (v. 16) for ERP for ETO Manufacturing Certification Report


Jobscope Enterprise Edition (JEE) (v. 16) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business


For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find out why.

customer relationship management selecting for it outsourcing   Read More

ERP for Small and Midsized Companies: Time for a Decision


Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors.

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On-demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit.


You probably know that managing your IT assets and infrastructure is becoming increasingly more complex, as your company operates on a broader, more global scale. But do you know what IT asset management (ITAM) is and how it can benefit your company? Learn about ITAM solutions that can help your organization gain greater control over the various components, including software and hardware, within your IT architectures.

customer relationship management selecting for it outsourcing  resource planning (ERP) modules, customer relationship management (CRM) solutions, and office productivity tools. Additionally, as businesses operate on a broader, more global scale, IT assets are often purchased, implemented, and maintained by different departments in remote locations. This, combined with the fact that IT infrastructures are constantly changing and evolving, makes it very difficult to keep track of IT assets and their current status. Many companies are challenged to effectively keep Read More

The Path to World-class IT Governance: Maturing Your IT Organization to the Next Level


Many IT organizations lack clear well-defined plans that will bring them to mature governance. By focusing on seven key process categories, an organization can determine its governance maturity. A staged approach allows companies to realize rapid time to value by introducing new tools and processes on an incremental basis. As a result, they can avoid an expensive, one-size-fits-all governance solution that may bring failure.

customer relationship management selecting for it outsourcing   Read More

Outsourcing for SMBs without Compromising your Sanity


Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

customer relationship management selecting for it outsourcing  process of the SMB customer on two fundamental levels – Whether or not to outsource? Which vendor to consider? SMB Vendor’s perspective The IT revolution changed it all. It has changed the whole idea of offshore outsourcing services making it the fastest-growing market over the globe. The first thing that is most important for the service provider is “Economies of Scale”. With this, the immediate question that follows is ‘where are the volumes to achieve this economies of scale?’ The Read More

NetSuite OpenAir for PPM for PSA Certification Report


NetSuite OpenAir is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management selecting for it outsourcing  project portfolio management for professional services automation,project portfolio management for professional services automation software,PPM for PSA,PPM for PSA software,PPM for PSA solution,NetSuite,NetSuite OpenAir Read More

Outsourcing for SMBs without Compromising your Sanity


Small and medium businesses (SMBs) often don’t know how to engage and manage outsourcing initiatives. Both outsourcing provider and seeker should together address several questions when starting a project to outsource business or technology processes. What’s the cost benefit? What are the risks involved? Find out the customer and the vendor perspectives, and how to achieve cost savings and service-level improvements.

customer relationship management selecting for it outsourcing  process of the SMB customer on two fundamental levels – Whether or not to outsource? Which vendor to consider? SMB Vendor’s perspective The IT revolution changed it all. It has changed the whole idea of offshore outsourcing services making it the fastest-growing market over the globe. The first thing that is most important for the service provider is “Economies of Scale”. With this, the immediate question that follows is ‘where are the volumes to achieve this economies of scale?’ The Read More