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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship management rank for it:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management rank for it:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer relationship management rank for it:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management rank for it:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship management rank for it:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship management rank for it:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship management rank for it:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship management rank for it:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients.
This requires clear, detailed views of prospects, cu (...)
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customer relationship management rank for it:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sa...
Published:
2010-03-11
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Abstract:
In stark contrast to a few years ago, IT executives now rank power and cooling among their top concerns. As IT continues
to support more servers, power and cooling have become limiting factors to the number of data center servers. However, there
is a solution. Blade server thermal technology optimizes po (...)
Excerpt related to
customer relationship management rank for it:
... Source: Hewlett-Packard. Document Type: White Paper Description: In stark contrast to a few years ago,
IT executives now rank power and cooling among their top ...
Published:
2010-03-11
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Abstract:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons
learned from past business relationships, 60 percent of (...)
Excerpt related to
customer relationship management rank for it:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey ...
Published:
2010-03-11
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Abstract:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness statistical science to analyze transactions, and associated optimization algorithms to maximize revenues and
profits. (...)
Excerpt related to
customer relationship management rank for it:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness sta...
Published:
2009-07-22
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Excerpt related to
customer relationship management rank for it:
... Functionality, 2008 %, 2008 Rank, 2009 %, 2009 Rank, 2010 %, 2010 Rank.
... Purchasing Management, 63%, 3, 58%, 5, 54%, 4. ... Customer
Service and Support, 61%, 4, 59%, ...
Published:
2010-06-08
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Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
customer relationship management rank for it:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
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Abstract:
To find out, simply use. TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice. (...)
Excerpt related to
customer relationship management rank for it:
... There are a lot of customer relationship management
(CRM) solutions ... JD Edwards EnterpriseOne Asset Lifecycle Management, and IFS ...
The results will rank all three ...
Published:
2010-03-11
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Abstract:
To find out, simply use. TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice. (...)
Excerpt related to
customer relationship management rank for it:
... There are a lot of customer relationship management
(CRM) solutions ... JD Edwards EnterpriseOne Asset Lifecycle Management, and IFS ...
The results will rank all three ...
Published:
2010-03-11
-
Excerpt related to
customer relationship management rank for it:
... From a rank-and-file employee point of view — BPM represents ... would
only unnecessarily encumber the ERP or customer relationship management
(CRM) database. ...
Published:
2008-08-06
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Abstract:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this
technology going? What does it mean now? (...)
Excerpt related to
customer relationship management rank for it:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now...
Published:
2005-05-17
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Excerpt related to
customer relationship management rank for it:
... Such data can come from customer relationship management
(CRM) systems ... as: accounts, time period, customer, product, territory ...
in terms of management team, board ...
Published:
2008-08-27
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Abstract:
The potential of enterprise incentive management systems should not be ignored, since this software category promises a fairly
rapid and tangible return on investment, outlines expensive over- and under-payment errors, and reduces administration overhead. (...)
Excerpt related to
customer relationship management rank for it:
... off as a reward), especially in the private sector rank and file. ...
According to recent Accenture customer relationship management (CRM) research,
motivating and ...
Published:
2008-03-24