-
Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship management rank for it industry:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
-
Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer relationship management rank for it industry:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship management rank for it industry:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
Industry Perspectives: Strategic Workforce Management in the Automotive Industry. Read White Papers or Case Studies In Relation
To Strategic Workforce Management in the Automotive Industry. There’s a buzz in the automotive industry around the concept
of “strategic workforce management”—getting the (...)
Excerpt related to
customer relationship management rank for it industry:
Industry Perspectives: Strategic Workforce Management in the Automotive Industry. Read White Papers or Case Studies In Relation
To Strategic Workfo...
Published:
2010-03-11
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship management rank for it industry:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship management rank for it industry:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship management rank for it industry:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship management rank for it industry:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship management rank for it industry:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
customer relationship management rank for it industry:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
-
Abstract:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now, ERP enhancements include SCM, CRM, and e-commerce features, just to name a few. However, where is this
technology going? What does it mean now? (...)
Excerpt related to
customer relationship management rank for it industry:
ERP first developed as a form of inventory control and later grew to link disparate bodies of information together from across
the enterprise. Now...
Published:
2005-05-17
-
Excerpt related to
customer relationship management rank for it industry:
... Functionality, 2008 %, 2008 Rank, 2009 %, 2009 Rank, 2010 %, 2010 Rank.
... Purchasing Management, 63%, 3, 58%, 5, 54%, 4. ... Customer
Service and Support, 61%, 4, 59%, ...
Published:
2010-06-08
-
Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
customer relationship management rank for it industry:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
-
Abstract:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sales force must concentrate on acquiring, growing, and retaining profitable relationships with its clients.
This requires clear, detailed views of prospects, cu (...)
Excerpt related to
customer relationship management rank for it industry:
Sales Performance Management. Papers and Other Computer Software to Use In Your System Related to the Sales Performance Management.
A productive sa...
Published:
2010-03-11
-
Abstract:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes and Corporate Objectives. A survey of professional services firms shows a serious disconnect between
the desired operational state of the firms and their curre (...)
Excerpt related to
customer relationship management rank for it industry:
An Alarming Look At The Mismatch Between Talent Strategies, Processes, and Corporate Objectives. Download IT Guide on Talent
Strategies, Processes ...
Published:
2010-03-11
-
Abstract:
To find out, simply use. TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice. (...)
Excerpt related to
customer relationship management rank for it industry:
... There are a lot of customer relationship management
(CRM) solutions ... JD Edwards EnterpriseOne Asset Lifecycle Management, and IFS ...
The results will rank all three ...
Published:
2010-03-11
-
Abstract:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons
learned from past business relationships, 60 percent of (...)
Excerpt related to
customer relationship management rank for it industry:
Expand your knowledge about Collaboration Advantage.Acquire Free White Papers or Case Studies In Relation To Customer-focused
Partnerships. Survey ...
Published:
2010-03-11
-
Abstract:
To find out, simply use. TEC's ERP comparison reports to compare any three ERP manufacturing solutions of your choice. (...)
Excerpt related to
customer relationship management rank for it industry:
... There are a lot of customer relationship management
(CRM) solutions ... JD Edwards EnterpriseOne Asset Lifecycle Management, and IFS ...
The results will rank all three ...
Published:
2010-03-11
-
Excerpt related to
customer relationship management rank for it industry:
... and inventory information than on strategy and customer engagement. ...
For example, the work order management module in an ... and reservation it affects; and
rank it ...
Published:
2008-08-05
-
Excerpt related to
customer relationship management rank for it industry:
... In addition, the industry often changes faster than ... From a rank-and-file
employee point of ... encumber the ERP or customer relationship management
(CRM) database. ...
Published:
2008-08-06