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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management guides for software comparison


Rootstock Software Steps Out on Force.com
One of my recent blog posts talked about the emergence of a few natively cloud-based enterprise resource planning (ERP) solutions that leverage salesforce.com’s

customer relationship management guides for software comparison  the combined cloud solution. Customer relationship management (CRM) is still an island at many manufacturing companies today, especially if they use salesforce.com and have an on-premise manufacturing ERP system. Moreover, social collaboration tools such as Salesforce Chatter and customer portals that come with Force.com should allow manufacturers to take a more collaborative approach internally, with customers and their whole supply chain. This is an area where I believe we have all just scratched the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management guides for software comparison

11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

customer relationship management guides for software comparison  management, supplier relationship management, customer relationship management, manufacturing, finance and accounting, and human resources. Rock-solid solutions generate rock-solid results. Companies that use functionally superior ERP report measurable improvements that are orders of magnitude greater than they had expected:  90% reduction of order-to-ship time  86% reduction of order entry steps  Increased inventory turns from 7-8 to 30  40%-50% reduction of lead times  Reduction of time to Read More

Announcing the 2013 TEC CRM Buyer’s Guide for Medium and Large Enterprises


We are pleased to announce the launch of TEC’s first buyer’s guide of 2013: CRM for Medium and Large Enterprises. Download your free PDF copy now. This buyer’s guide provides in-depth insight from TEC CRM analyst Raluca Druta on a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and

customer relationship management guides for software comparison  a how a comprehensive customer relationship management (CRM) system can help medium and large enterprises better understand and address their customers’ needs and challenges. With three points of contact with prospects and clients—i.e., sales, marketing, and customer support—such a system presents three different opportunities for positive interactions with and influence on their customers. By reading this buyer’s guide, you’ll be up to date on all the trends that are reshaping the CRM Read More

SAP Business All-in-One Fast-start Program: Creating Affordable, Flexible Solutions for Faster Value


Midsize companies engaged in manufacturing, trade, or services need innovative solutions they can implement quickly to help them manage changing customer demands, government regulations, and market requirements. Online tools can speed the configuration, control costs and scope, and tailor the solution to your company—and you’ll have the agility and support you need to grow, while staying within budget. Find out how.

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Giving Service Companies a Fast Start: SAP Business All-in-One Fast-start Program


Whatever you offer as a service provider, success depends on how well you manage key accounts to ensure long-term relationships and the highest possible margins. But with today’s challenges, it’s difficult to maintain market share, let alone grow. SAP’s All-in-One fast-start program offers a solution that can help you maximize client and service-line profitability by supporting industry best practices. Learn more.

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TIBCO Software


TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a separate entity (from former Teknekron) to create and market software solutions for use in the integration of business information, processes, and applications. Now TIBCO focuses on leveraging and extending the capabilities of its software to help companies move toward predictive business. TIBCO has delivered its real-time business-enabling solutions to more than 2,000 customers around the world and in a variety of industries.

customer relationship management guides for software comparison  to more than 2,000 customers around the world and in a variety of industries. Read More

Mobile Device Management Comparison Guide


In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device usage. The goal is to optimize the functionality and security of a mobile communications network while minimizing costs. If your organization is looking for MDM software, look at this MDM product comparison guide for the key features of some of today’s leading MDM solutions.

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Applying an Economic Model to IT Management: Operations Management in the Virtual Data Center


Virtualization systems have been replacing traditional, silo-based IT architectures to consolidate resources and workloads, but virtualization requires resource and performance management technologies designed to handle dramatically different, complex behaviors. This white paper describes a supply chain economy approach, which combines monitoring, analytics, and actions to enable proactive virtualization management.

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Run your Business with no Software!


Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try - and not for the reason you may be thinking. Think about how hard it would be to run your business if your software applications weren't working - and then build a plan to provide total application availability.

customer relationship management guides for software comparison  productivity, lost revenue, damaged customer relationships, regulatory issues, etc.) with the cost of providing increasing levels of availability. Let's explore an example where total availability is warranted. Consider an online brokerage firm. If no transactions can be processed, then no transaction fees or commissions can be generated. Because the system is down, the business is down. No revenue is flowing in, and there may even be penalties for unavailability. If you are not available for the Read More

Excel Software


Excel Software delivers professional software tools to thousands of users worldwide. Learn about system modeling, requirements management, software design, programming, protection & licensing, online activation, order processing and shopping carts.

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Perfect Software


Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting software to small to medium size businesses for over 20 years. Perfect Software is an IBM Partner in Development.

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Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few years ago, the company’s strategic initiatives were to evolve of their software-as-a-service (SaaS) delivery model and launch new features targeted to medium sized enterprises. Learn how a new product portfolio management (PPM) solution helped Ultimate Software reach its goals.

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VDoc Software


A subsidiary of the Axemble Group, a holding company with extensive experience in the small to medium business (SMB) market, VDoc Software is an independent software vendor with 500 customers and more than 400,000 users. Since 1996, the vendor has provided software that focusses on processes, employee productivity, and organizational relationships with customers and partners. VDoc Software is headquartered in Charbonnières les Bains (France).

customer relationship management guides for software comparison  software vendor with 500 customers and more than 400,000 users. Since 1996, the vendor has provided software that focusses on processes, employee productivity, and organizational relationships with customers and partners. VDoc Software is headquartered in Charbonnières les Bains (France). Read More

Maximizer Software


Maximizer Software is a pioneer in contact management technology. For more than 25 years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes.

customer relationship management guides for software comparison  businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes. Read More

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