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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management evaluating for software production


From Shoestring Budget to Millions: The Road Ahead for an Enterprise Management Software Vendor
Indisputably, Deltek remains an enterprise applications vendor of choice for project-based businesses. With its recent capital infusion and product deliveries

customer relationship management evaluating for software production  to its large installed customer base: to maintain and strengthen relationships with the existing customers by providing ongoing support services; to derive additional revenues by migrating clients to more advanced products within its product line, licensing add-on application software products, and offering its customers additional consulting and training services; and to target existing customers for front-office add-on solutions such as Deltek CRM & Proposals, Deltek Time Collection, Deltek Employee

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management evaluating for software production

Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management evaluating for software production  submodules: Customer Master File, Customer Relationship Management, Invoicing, Cash Receipts, Debt Collection, Control Reports, and Financial Reports. Accounts receivable as a whole is well covered by most accounting solutions. That said, the average product in our Accounting Evaluation Center does not cover customer relationship management and debt collection extensively. Navigator does support these two areas well, along with the other areas. About Payroll The Payroll module provides functionality for Read More

5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections


Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact, there are a number of common mistakes that organizations make. Failing to execute the selection process in an objective and structured fashion can be an expensive financial mistake—as well as a fatal hit to your professional reputation.

customer relationship management evaluating for software production  CRM Software Selections : Customer Relationship Management (CRM) (Wikipedia) 5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections is also known as : Software Selection , Software Selection Process , Software Selecton Methodology , Successful Software Selection , Responsible Software Selection , Business Software Selection , Software Selection Guide , Software Selection Tool , Software Selection Website , Maintenance Software Selection , Software Selection Advice , Read More

Supplier Relationship Management: Benefits and Challenges


Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships, and integrate information systems to share information with suppliers.

customer relationship management evaluating for software production  to the development of customer relationship management (CRM) tools, and back-office support strategies have helped develop enterprise resource planning (ERP). Other examples of integrated applications include electronic data interchange (EDI); manufacturing execution system (MES); computer aided design / computer aided manufacturing (CAD/CAM); Just-in-Time (JIT); vendor managed inventory (VMI); and warehouse management system (WMS). Finally, integrating suppliers' information systems beyond the EDI type Read More

Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises


This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that should be asked. It is important to ensure that a SaaS solution is well aligned with business requirements, and can accommodate change and growth. The paper also provides an evaluation template for executives to use in conducting evaluations of SaaS solutions.

customer relationship management evaluating for software production  when SaaS providers value customer retention and subscription renewal. HOW REAL ARE THESE CRITERIA Since 2003, Saugatuck has been surveying and interviewing business and IT executives regarding the most important factors in making SaaS decisions, and in working with SaaS. In 2009, we published our latest global SaaS study that includes information regarding what factors are the most important in contributing to executives' satisfaction with SaaS. These data are presented in Figure 1. Two things become Read More

RTI Software


RTI Software, Inc. is a CRM software development company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA.

customer relationship management evaluating for software production  company that furnishes out-of-the-box customer service, help desk, problem resolution, defect tracking, sales force, and marketing automation software to medium-sized businesses. The company gears its CRM business process functionality toward the software industry. RTI Software was founded in 1990 and operates from Illinois, USA. Read More

Cezanne Software


Cézanne Software provides human capital planning (HCM) and management software, and develops and designs solutions that enable organizations to better plan and optimize the human side of their business. The company’s focus is to provide the business owner with people-centered solutions to manage the execution and evolution of business processes that are critical for the organization's success. The privately held company's North American headquarters are in Boston, Massachusetts (US). Cézanne Software is a global software vendor with more than 300 company clients in Europe, North America, Latin America, and West Africa.

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proALPHA Software


proALPHA Software Corporation provides integrated enterprise level software solutions to mid-range discrete manufacturing, engineering and distribution organizations. proALPHA has demonstrated double digit revenue growth and consistent profitability since being founded in 1992. With over 1000 customers internationally, proALPHA provides the most comprehensive and cost effective extended ERP technology solution available in the market. With North American headquarters located in Nashua, New Hampshire (US), proALPHA has offices in twelve countries and three continents.

customer relationship management evaluating for software production  1992. With over 1000 customers internationally, proALPHA provides the most comprehensive and cost effective extended ERP technology solution available in the market. With North American headquarters located in Nashua, New Hampshire (US), proALPHA has offices in twelve countries and three continents. Read More

BNA Software


Established in 1983, BNA Software specializes in publishing tax software applications for professionals. Many of the company's programs are category standards. BNA Software is a division of Tax Management Inc., a provider of authoritative tax analysis, reference, and notification. Tax Management Inc., in turn, is part of The Bureau of National Affairs, Inc. (BNA), a publisher of print, CD-ROM, and Web-based news and information. BNA Software helps clients select fixed-asset solutions, and offers technical support as well as a fixed-asset data conversion service. The company is located in Arlington, Virginia (US).

customer relationship management evaluating for software production   Read More

Software Link


Enterprise Solutions and ServicesUnequaled ServicesWhen you hire Software Link as an application solutions provider, you expect significant results. Software Link consultants provide industry experience and direction to companies nationwide who are looking to analyze and improve their business operations, whether through a complete ERP review, extensive implementation of a world class ERP system or analyzing and providing solutions to everyday business processes, Software Link has the expertise. Our consultants have spent more than twenty years successfully building, implementing and using software for organizations like yours. Software Link key practice focuses includes: manufacturing, distribution, multichannel marketing, eCommerce and project based firms.Software Link consultants are well versed in implementing ERP Solutions with a strong focus on the Sage SalesLogix, Sage MAS 500 and Sage X3 software solutions. No one knows Sage products better and no one has been successfully implementing them longer than Software Link.Why partner with Software Link? Software Link always works hard to make sure you have many reasons to value a relationship with us. Not only do we know our products better than anyone, but we also know how your business runs. Many of our consultants have worked at companies just like yours. So we'll never force your processes to fit our software. We'll always help you figure out how to incorporate best practices in your business processes and only then determine how Sage software can best support those processes.What will you accomplish by partnering with Software Link? You can expect to minimize implementation risks and have a system that runs efficiently and reliably. Our proven processes and implementation methodology were developed during thousands of successful engagements allowing Software Link consultants to produce quick and reliable results. You'll see your core, business processes streamlined. And, you'll see your employees using the software to its fullest extent for maximum benefit.Software Link helps you solve complex business challenges with a combination of technology and business application services that leverage Sage's World Class Software Solutions. Consulting Services help you implement and maintain your Sage software, assess your technology architecture for maximum system performance, develop and execute data migration strategies, integrate critical third-party enterprise software technologies, and customize software functions to meet highly specialized requirements. Business Application Services help you examine your business processes and requirements in order to better adapt to change, optimize the way your organization uses your enterprise software and maximize the results you achieve from your investment.Our satisfied customers confirm that we're uniquely positioned to help you achieve measurable success. Let Software Link Solutions help you make sure your software is working as hard as it can for your company.

customer relationship management evaluating for software production  from your investment.Our satisfied customers confirm that we're uniquely positioned to help you achieve measurable success. Let Software Link Solutions help you make sure your software is working as hard as it can for your company. Read More

New Realities of Retail Workforce Management: Myths versus Facts


With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction, return on investment (ROI), and measurably improved performance—while instilling practices that will serve them tomorrow and beyond. Find out how market leaders are leveraging the considerable benefits of WFM systems to gain a significant competitive advantage.

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3C Software


3C Software, founded in 1988 in Atlanta, Georgia (US), has taken a comprehensive approach to developing cost management solutions for process and complex manufacturers. Through interviews with everyone involved in cost management—from accountants to engineers to chief financial officers (CFOs)—3C software creates a solution that offers functionality that is both comparable with any accounting method and integrative with other enterprise and manufacturing systems.

customer relationship management evaluating for software production   Read More

The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

customer relationship management evaluating for software production  cloud control plane, virtualized data center, software-driven control, software-defined data center, capacity management Read More

CARL Software


Founded in 1985, CARL Software specializes in computerized maintenance management systems (CMMSs) and enterprise asset management (EAM) software. The company is headquartered in Limonest (France), with offices in Paris (France), and international offices in Canada, Germany, Italy, Spain, and the United States (US).

customer relationship management evaluating for software production   Read More

Maximizer Software


Maximizer Software is a pioneer in contact management technology. For more than 25 years we've been developing CRM software to help businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes.

customer relationship management evaluating for software production  businesses better manage their customers, leads, and prospects. Our claim to fame is in our all-in-one CRM software which is built with the flexibility to be customized to unique business processes. Read More