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Documents related to » customer relationship management case studies for it outsourcing


Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: able to provide 24-hour customer service, and lately has been offering a slew of innovative new products. The CEO has read his competitor s annual report, and noted that they were profitable again this year. The competitor s revenues are the same as the CEO s company, but its costs are lower. Meanwhile, the CEO s company is unable to raise prices, can t afford to offer 24-hour customer service, and the competitor is starting to take market share at every turn. And, by the way, the CEO s company lost
1/16/2004

Sunny Malta as an Nearshore IT Outsourcing Location
Sunny Malta as an Nearshore IT Outsourcing Location.Search for White Papers and Other Documents for Your Management of IT Outsourcing Location. Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently India; however, the logistics and costs of outsourcing to this region has caused enterprises to look to other areas, such as Malta. Malta is a promising nearshore IT outsourcing location because of its geography, investment in IT, and capability.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/13/2006 8:24:00 AM

Outsourcing—The Pros and Cons » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140)

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: best of TEC, outsourcing basics, outsourcing pros and cons, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-06-2008

Outsourcing Challenges: Avoid the Pitfalls
The most complete information on outsourcing challenges is here. Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/17/2009 3:18:00 PM

Selecting an Outsourcing Provider—Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Selecting an Outsourcing Provider—Art or Science? Selecting an Outsourcing Provider—Art or Science? A.B. Maynard - August 13, 2005 Read Comments Introduction Many companies base their outsourcing provider selection on only one aspect of the outsourcing relationship. Some decide on a perception of cultural fit and on the rapport and relationship developed during the sales cycle between the company s senior management and the outsource provider s sales representative and executive team. A number of
8/13/2005

Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering with an outsourcing provider.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: However, development in SCM, customer relationship management (CRM) software etc. has been a relatively new area. Only now, outsourcing of these products is coming to these countries, so finding domain experts in these areas in countries like India is difficult. So if you have a product like this and considering outsourcing, make sure your outsourcing partner has experience in outsourcing similar product development. India offers a compelling value proposition in terms of skilled manpower, cost of
12/1/2005

Manufacturing Outsourcing: 7 Common Pitfalls to Avoid
For years, outsourcing has been a way of life for many original equipment manufacturers (OEMs), as they regularly offload certain activities to contract manufacturers (CMs). But despite the significant benefits that outsourcing provides, there are also risks and challenges involved that OEMs must consider. Learn about the seven common pitfalls to avoid, and how they can impact your manufacturing outsourcing success.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
11/13/2007 3:54:00 PM

Best Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment
There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while nothing can be outsourced without some risk, there are a number of steps that can be taken to ensure a successful relationship and minimize the financial risk to the outsourcer. Know what steps your company can take to ensure you get the most out of outsourcing FBAP.  

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/17/2013 2:52:00 PM

Outsourcing Software Analysis: Application and IT Infrastructure
Choose from the leading outsourcing solutions in TEC's listing & get a comprehensive comparison analysis of the outsourcing software you've selected.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: Development , by CTGroup. Customer Service, Inbound and Outbound campaing, IT Helpdesk, Accountancy outsourcing , by Ovex Technoloiges. Dedicated Offshore Outsourcing , by IXION. Development, Integration, and Optimization , by Avant Consulting Group. DHC Suite , by DHC. Enterprise Application Solutions , by Sonata Software. IT Outsourcing , by Politec IT Intelligence. IT Services , by Infosys Technologies. IT Services/ BPO/ Technologies , by Mphasis . ITO: Application Related Services, Software Products
6/3/2010 12:14:00 PM

Forget Speeds and Feeds—ERP Outsourcing for the Mid-market
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market. Get Free Information and Other Software to Define Your Evaluation using the Feeds-ERP Outsourcing. If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the various models. The best way to make a comparison in a thoughtful and effective manner is to develop individual specifications matching buyer needs with service provider strengths in order to make an enduring match. Find out how.

CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING: be integrated with a Customer Relationship Management (CRM) system, and vice versa, to drive the greatest effi ciency and effectiveness. Furthermore, these providers offer no support for non-core applications and force the customer to multisource if they lack the in-house expertise to create, manage and integrate the applications. Platform IT Outsourcer - These are usually large-scale vendors that manage all or part of a customer s IT environment, including transfer of the customer s IT facilities,
8/27/2007 10:45:00 AM

Case Study: ArcelorMittal
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CUSTOMER RELATIONSHIP MANAGEMENT CASE STUDIES FOR IT OUTSOURCING:
5/24/2013 12:40:00 PM


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