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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
crm software for it industry:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen (...)
Excerpt related to
crm software for it industry:
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites l...
Published:
2005-12-06
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Abstract:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than
around products. This makes a perfect case for (...)
Excerpt related to
crm software for it industry:
Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance
companies. Firm...
Published:
2000-11-02
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Abstract:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO. (...)
Excerpt related to
crm software for it industry:
In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During
Explore 2000, QAD’s a...
Published:
2000-07-05
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Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
crm software for it industry:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
crm software for it industry:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
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Abstract:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software
arrangement. (...)
Excerpt related to
crm software for it industry:
Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading
provider of electroni...
Published:
2000-04-28
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Abstract:
This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care
provides a direct reach to 87 software vendors that may represent both vertical expertise and a network of resellers. The
stakes are high. Will the Firstwave technical lead an (...)
Excerpt related to
crm software for it industry:
This time the merger and acquisition of Connect-Care by Firstwave appears to be a search for vertical market access. Connect-Care
provides a direc...
Published:
2003-04-13
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Abstract:
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM (...)
Excerpt related to
crm software for it industry:
CRM. CRM itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to
provide explanati...
Published:
2001-11-02
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Abstract:
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their
business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses
one of the potential fatal flaw areas in the CPG ind (...)
Excerpt related to
crm software for it industry:
ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their
business requirements, ...
Published:
2004-04-24
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Abstract:
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some
of the unique challenges and software requirements for these industries. (...)
Excerpt related to
crm software for it industry:
The food and beverage industries have very special needs, many of which are externally regulated. Read on to discover some
of the unique challenge...
Published:
2009-11-27
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Abstract:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service
Providers (ASPs). We express our views in this regard. (...)
Excerpt related to
crm software for it industry:
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for
partnering with Siebel S...
Published:
2000-05-18
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Abstract:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software
solution from JCIT, might indicate some deep though (...)
Excerpt related to
crm software for it industry:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP...
Published:
2004-01-27
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Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
crm software for it industry:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules...
Published:
2004-08-26
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Abstract:
Informix has announced a strategic alliance with Applied Data Resource Management (ADRM) to develop industry-specific data
models to provide packaged components for business intelligence and e-business analytics. (...)
Excerpt related to
crm software for it industry:
Informix has announced a strategic alliance with Applied Data Resource Management (ADRM) to develop industry-specific data
models to provide packa...
Published:
2000-06-30
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
crm software for it industry:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
crm software for it industry:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
Excerpt related to
crm software for it industry:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
Published:
2001-10-26
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Abstract:
10 Strategies for Choosing the Right ERP Finance and Accounting Solution for Your Company. Find Free Reports and Other Solutions
to Define Your Acquisition In Relation To the ERP Finance and Accounting Solution Big-name vendors are competing with those
that have long catered to midsized enterprises. With (...)
Excerpt related to
crm software for it industry:
10 Strategies for Choosing the Right ERP Finance and Accounting Solution for Your Company. Find Free Reports and Other Solutions
to Define Your Acq...
Published:
2010-03-11
-
Abstract:
10 Strategies for Choosing the Right ERP Finance and Accounting Solution for Your Company. Find Free Reports and Other Solutions
to Define Your Acquisition In Relation To the ERP Finance and Accounting Solution Big-name vendors are competing with those
that have long catered to midsized enterprises. With (...)
Excerpt related to
crm software for it industry:
10 Strategies for Choosing the Right ERP Finance and Accounting Solution for Your Company. Find Free Reports and Other Solutions
to Define Your Acq...
Published:
2010-03-11