-
Abstract:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time
and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering
with an outsourcing provider. (...)
Excerpt related to
crm ranks for software outsourcing:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and
budget restraints. Mi...
Published:
2005-12-01
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Abstract:
Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that
it has not said its last word as yet. (...)
Excerpt related to
crm ranks for software outsourcing:
Ross Systems, the struggling ERP vendor that many have all but written off, might be telling us with its recent moves that
it has not said its las...
Published:
2001-03-13
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Abstract:
Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement
and self-service product capabilities, business intelligence, CRM, and application hosting (ASP) services. Infinium has only
very recently announced its strategic partnersh (...)
Excerpt related to
crm ranks for software outsourcing:
Following the market trends, Infinium has recently made an energetic push into a number of prospective areas such as: Web-enablement
and self-serv...
Published:
2000-07-05
-
Excerpt related to
crm ranks for software outsourcing:
... know as well as I do that software selections are ... ll have to play
around with the CRM Evaluation Center ... against the vendor RFI responses, and ranks
the vendor ...
Published:
2010-01-20
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
crm ranks for software outsourcing:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
crm ranks for software outsourcing:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Abstract:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural
and functional differences are well understood and (...)
Excerpt related to
crm ranks for software outsourcing:
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large
enterprise vendors...
Published:
2003-06-26
-
Abstract:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and R&D
investment, its strong channel, traditionally attractive pricing policies, and the aura and experience within the market segment.
Microsoft CRM remains both a threat and an opportunit (...)
Excerpt related to
crm ranks for software outsourcing:
Microsoft's foray into the CRM arena has not been a bed of roses, despite its indisputably large marketing muscle and
R&D investment, its strong c...
Published:
2003-08-29
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Abstract:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a beneficiary in every way. (...)
Excerpt related to
crm ranks for software outsourcing:
Whether this is a temporary stint, a true long-term alliance, or just a prelude to nuptials down the track, Microsoft should
turn out as a benefic...
Published:
2003-08-30
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Abstract:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of enterprise
software Showdowns. Today's Showdown pits three of the top business performance management (BPM) vendors against each other
in a head-to-head contest: Hyperion System 9 vs. Outlook (...)
Excerpt related to
crm ranks for software outsourcing:
I'm Lyndsay Wise, senior research analyst at Technology Evaluation Centers. Welcome to another in TEC's series of
enterprise software Showdowns. T...
Published:
2007-05-30
-
Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
crm ranks for software outsourcing:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Fiscal 2001 will prove to be very challenging for Epicor Software and we believe the next 18 months will be the company's
make-or-break period. This part examines how successful Epicor has been in completing its evolution from a vendor of financial
accounting software to a provider of holistic business p (...)
Excerpt related to
crm ranks for software outsourcing:
Fiscal 2001 will prove to be very challenging for Epicor Software and we believe the next 18 months will be the company's
make-or-break period. Th...
Published:
2001-04-02
-
Abstract:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider
of holistic business performance solutions, including integrated front office, back office and e-business capabilities. (...)
Excerpt related to
crm ranks for software outsourcing:
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of
holistic business perf...
Published:
2000-08-29
-
Abstract:
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers
of enterprise applications (such as business process management and business activity monitoring), Exact Software may have
gotten the wherewithal to almost be reckoned with uniform (...)
Excerpt related to
crm ranks for software outsourcing:
By determinedly executing a number of both prudent and bold initiatives, including some that encroach into the new frontiers
of enterprise applica...
Published:
2004-02-26
-
Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
crm ranks for software outsourcing:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
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Abstract:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up its vertical offerings via a slew of focused appetizing acquisitions. While the last two quarters have seen
license revenue revive and profits, certain ongoing (...)
Excerpt related to
crm ranks for software outsourcing:
Lawson Software, almost two years since a successful IPO amid adverse conditions at the time, has had its share of difficulties
while rounding up ...
Published:
2003-11-06
-
Abstract:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work
cut out for them despite their recently unveiled sound (...)
Excerpt related to
crm ranks for software outsourcing:
With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises
or ~$14 billion in re...
Published:
2003-07-26
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Abstract:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs to put down
some deep roots if it is to fulfill its global ambitions. A measly portion of its total revenues comes from sales outside
of the US-a proportion that has been static for the past s (...)
Excerpt related to
crm ranks for software outsourcing:
Lawson has yet to show that its strategy and technology can "travel abroad," especially to Europe where it needs
to put down some deep roots if it...
Published:
2003-11-11
-
Abstract:
Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software
brand in 2002 emanated from the company's ability to deliver highly integrated components, and to weave a unified story around
this concoction of products, many of them with best- (...)
Excerpt related to
crm ranks for software outsourcing:
Sage Group's decision to finally group its plethora of enterprise-level applications in North America under the Best Software
brand in 2002 emanat...
Published:
2003-07-28
-
Abstract:
Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet,
businesses have reaped tremendous benefits. Still, Web-based systems may not be the answer for every business. (...)
Excerpt related to
crm ranks for software outsourcing:
Web-based software has come of age: it is more robust and stable, and combined with the increased speed of the Internet, businesses
have reaped tr...
Published:
2007-11-02