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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crm brand for software outsourcing


MAPICS Unifies The Brand And Interacts For CRM Solutions
While the existing loyal client base and affiliate channel remains MAPICS’ trump card in these difficult times, the recent partnership initiatives bundled with

crm brand for software outsourcing  management when the missing CRM abilities (e.g., marketing automation and call center) will be added to the ERP for iSeries product line. They should also inquire about any possible impact (or benefits) that MAPICS' ambitious product strategy and brand unification might have on their current XA investments. More comprehensive recommendations for both current and potential MAPICS users can be found in How Has MAPICS Been Extending?

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure Software Evaluation Report

The IT Infrastructure Outsourcing Software Evaluation Report focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc. 

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Documents related to » crm brand for software outsourcing

Navision Software a/s: Mid-market iNvasion


Navision Software has established strong branding and penetration within the Small-to-Medium Enterprises (SME) segment of the European and recently the U.S. ERP market. While Navision has done a respectable job establishing its U.S. network, it will face a fierce challenge from domestic competitors like Great Plains, Epicor Software, and Solomon Software.

crm brand for software outsourcing  expanding Internet deployment and CRM capabilities. It is very likely that Navision will start pursuing alliances with ASPs to further its penetration into this increasingly popular marketplace. Navision is committed to the Microsoft platform and has recently collected all of the new badges associated with W2K, such as Certified for Windows 2000 Server and Certified for Windows 2000 Professional . It has recently taken its relationship with Microsoft one step further by signing a global sales and Read More

Epicor Software Corp.: How Far From Being 'One-Stop' Shop?


Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of holistic business performance solutions, including integrated front office, back office and e-business capabilities.

crm brand for software outsourcing  In 1997, it bought CRM software developer Clientele Software and manufacturing and distribution software provider FocusSoft. These moves helped Platinum to a profitable fiscal 1998, its first in six years. In late 1998, it bought larger rival DataWorks Corporation (a mid-range manufacturing ERP supplier which with a history of acquisitions of its own, had a diverse set of products for different markets and/or company sizes), cut 15% of its workforce, and changed its fiscal year to December. In 1999, the Read More

CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know


When creating a seamless value chain, it is essential to focus on the customer. However, information, data, and processes are key when planning the complex merger of processes, technologies, and culture. Additionally, a successful value chain recognizes that partners, vendors, suppliers, and employees play a vital role to ensure that customer values are both recognized and realized.

crm brand for software outsourcing  relationship management (CRM) (Wikipedia) CRM Success for Fast Growing Companies: What Every Small and Midsized Business Needs to Know Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Client Relationship Management , Enterprise Relationship Management , Consumer Relationship System , Employee Experience Management , Customer Experience , Customer Experience Management , Service System , Relationship Read More

The Changing Face of CRM


The recent economic slowdown has illustrated how interwoven our global economies really are. The demands to increase enterprise performance has accelerated. Whether it’s to find new opportunities to increase or maintain market share, or to generate new revenue opportunities, each of these areas represent additional challenges in fulfilling customer expectations and demands. A greater

crm brand for software outsourcing  performance than what traditional CRM tools offer. In these lean economic times, there is great competition for your customers’ business. Brand loyalty cannot be counted on to generate revenue. The current global economy and the many sales and marketing delivery systems available to the business place are increasing pressure on enterprise profitability and market share. The current generation Y has driven much of the need for instantaneous results and to meet this need, the enterprise market has Read More

Sonata Software


Sonata Software is a technology services company, with an on-site/offshore service delivery model. Sonata's philosophy is to invest organizational resources into new relationships through its pilot program and to grow the pilot relationship into a full-fledged virtual development center for the client.

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American Software, Inc


Founded in 1970 and headquartered in Atlanta, Georgia (US), American Software develops, markets, and supports an offering of integrated business applications, including enterprise-wide supply chain management (SCM), Internet commerce, financial, and manufacturing packages. e-Intelliprise is a total enterprise resource planning (ERP)/SCM suite, which leverages Internet connectivity and includes multiple manufacturing methodologies. American Software owns 88 percent of Logility, Inc. (NASDAQ: LGTY), a leading supplier of collaborative supply chain solutions. Other wholly-owned subsidiaries include New Generation Computing, a supplier of ERP systems to the textile and apparel industry, Demand Management, Inc., and The Proven Method.

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Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

crm brand for software outsourcing  outsourcing,outsourcing best practices,easy outsourcing,help desk outsourcing,outsourcing information,outsourcing management,strategic outsourcing,outsourcing solutions,outsourcing articles,process outsourcing Read More

Software Evaluation and Software Selection


Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an enterprise’s needs, what-if scenarios, and supporting graphics and reports are essential when making a software selection.

crm brand for software outsourcing  and services, including The CRM Matrix , Gartner , and 2020 Software . The following, however, will focus on how to use TEC's tools to solve the problems identified. TEC's Shortlist Wizard helps create a profile of needs through basic questions, and compiles a list of vendors that should be considered in a more detailed evaluation. TEC's evaluation centers (online decision support tool) support the analysis and comparison of thousands of criteria on hundreds of vendor solutions that have been vetted by Read More

Outsourcing Challenges: Avoid the Pitfalls


Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short of expectations—why? For one thing, you need to know what you’re getting into, by going through an intense request for proposal (RFP) process and many rounds of contract negotiations. Find out how to better manage negotiating your outsourcing contract, and more.

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Cougar Mountain Software


Since 1982, 19,000 clients have turned to Cougar Mountain Software for their accounting software solutions. Cougar Mountain provides software applications for midsized businesses and nonprofit organizations in need of accounting software, fund software, or point of sale (POS) software and hardware across a broad range of industries requiring customizable solutions. Cougar Mountain is based in Boise, Idaho (US).

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Why and How Outsourcing Management and Governance is Critical to Outsourcing Success


Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.

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Frontier Software Ltd


Frontier Software is a human resource (HR) and payroll software vendor. It provides solutions to tier one, two, and three companies with a variation of active server pages (ASP), inhouse, and outsourced services. Frontier Software, founded in 1993, has offices on three continents and headquarters in Melbourne, Victoria (Australia). The company has installations in twelve countries and a licensed user base of over 1,300 clients.

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CheckMark Software


Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the first companies to create accounting software for Macintosh, and followed up with a Windows version in 1994.

crm brand for software outsourcing  accounting, easy to use, MultiLedger, payroll, QuickBooks payroll,accounting and payroll software,accounting software for small business,checkmark payroll,checkmark payroll software,checkmark software Read More

Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.

crm brand for software outsourcing  problems. General ERP and CRM software is designed to focus on general business practices within broad industries. Specialized ERP software, like Process ERP provides solutions for specific industries and even segments within those industries. Niche software can be tailored to a specific industry segment. Jim Stromvig, information services manager at Salem OR frozen food manufacturer NORPAC, has one caveat. Stromvig has found that niche software vendors can provide, functionality that is an improvement Read More