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Abstract:
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable
systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this?
No. Call centers using a common hosted platform share (...)
Excerpt related to
call center leads:
... you moving to call-center multisourcing to save money? Did you know
that many multisourced agents use varied and unreliable systems? This leads to unavailable ...
Published:
2010-03-11
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Abstract:
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive
nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same
time, sacrificing caller satisfaction is not an option. Th (...)
Excerpt related to
call center leads:
... high demands on your call center. The complicated and sensitive nature
of the calls requires an agent who is highly trained and experienced. This leads to a ...
Published:
2011-09-24
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Abstract:
Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for
lead and opportunity management, that efficiently routing and tracking sales, sales efficiency will increase and produce a
bigger pipeline, and more sales will be closed. (...)
Excerpt related to
call center leads:
The Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently. Source: DataForceOne.
Document Type: White ...
Published:
2010-03-11
-
Excerpt related to
call center leads:
... But KM use needn’t necessarily be isolated to the technical call center.
... penalties; lack of availability (whether parts, personnel, vans, etc.) leads to lost
...
Published:
2008-12-23
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center leads:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
call center leads:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
call center leads:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM
market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors.
Find out how Onyx is staking its claim. (...)
Excerpt related to
call center leads:
Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market.
A strong custome...
Published:
2000-12-04
-
Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
call center leads:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
call center leads:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
-
Abstract:
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast. (...)
Excerpt related to
call center leads:
... I have a CRM system,” whatever the back office application they have purchased for managing sales leads,
or “I have a call center application,” whatever ...
Published:
2007-10-03
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
call center leads:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
-
Excerpt related to
call center leads:
... level of real-time information accessibility and usability that the call center
has, which ... Overestimating the demand leads to having too much stock, which is ...
Published:
2010-04-01
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
call center leads:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
call center leads:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
call center leads:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
How to Outsell the Competition:The Benchmarking Edge for Successful Sales Execution. Read Case Studies and Other Documents
to Use In Your Procurement Related to The Benchmarking Edge for Successful Sales Execution. Benchmarking is a process where
companies compare their performance over time against their (...)
Excerpt related to
call center leads:
How to Outsell the Competition:The Benchmarking Edge for Successful Sales Execution. Read Case Studies and Other Documents
to Use In Your Procureme...
Published:
2010-03-11
-
Excerpt related to
call center leads:
... the sales pipeline and to qualify, manage, and distribute sales leads to appropriate
... Typically a sales representative or call center may require one view
that ...
Published:
2009-02-10
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
call center leads:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product
promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite. (...)
Excerpt related to
call center leads:
Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises
mid-size busines...
Published:
2000-08-21